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Our Ordering Terms and Refund Policy

There is no refund of purchases of digital products and services. By paying with our available payment system

Digital elements cannot be returned. @DIAGNOSESOFTWARE, therefore, has a "no refund" policy for all digital download products. Please take note that we are not a dealer but private person.

Since this is a private sale, we would like to explicitly point out that we do not lead a guarantee, bills, returns, or any other similar things. For non-tangible digital software, such as the download packages we are unable to offer a refund policy for obvious reasons. I want to point out to you that you automatically accept my conditions. If you do not agree, then you leave the website immediately!


"I agree with Terms & Conditions
In regard to digital products: I explicitly agree that the execution of the contract is started before the end of the cancellation period. I am aware that my right of cancellation ends with the beginning of the execution"


About bandwidth restriction:


Please read carefully step by step in full, the Terms of Sale which you agreed to BEFORE purchase

Where very clearly has been written on the top in the English language:


  • Important Note: A download link to the server (Mega) will be sent to you shortly after purchase via email. The Mega server offers a free account with a 20GB capacity or payable PRO account for 4.99 euros. Therefore, the customer is responsible for server selection. Read the full Terms of Sale carefully before purchase!

  • You can follow our friendly advice, regarding downloading files from the server, attached in the instruction manual (Please read it carefully step by step in full.)

  • If that doesn't work for you, please check the section called "Download Support", You have an opportunity to purchase such a service. In the instruction manual, you have everything that you need, including how to make an appointment for Online Installation Support which you paid for.



About additional payment for Online Installation Support


  • Payment for making an appointment is mandatory, regardless of whether you bought a program with the online installation support in advance. Unfortunately, there is no other way to pay for online installation support other than by credit card. Our supplier has no other option." The surcharge for the 10to8 provider is three GBP.


Cancellation policy


  • Please carefully choose the right service, as according to the Terms of Sale We don’t have a cancellation policy.

  • If you miss your appointment or cancel, you will be charged the full price of your appointment.




The same information has been attached to pages called INFO, FAQ, T&C  AND detailed product description. 


The buyer is therefore aware of potential additional costs before purchase.


If in doubt, please read the Terms of Sale again, which is binding on you.

When transactions need only a login and password, you don’t expose bank details or card numbers. It’s an added layer of protection for your financial information.

We monitor transactions 24/7. So rest easy — even when you let your guard down, we won’t.


Our encryption keeps your online transactions heavily guarded against start to finish.