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Our Ordering Terms and Refund Policy

  • Refunds are not available for purchases of digital products and services made through our payment system.

  • Digital elements cannot be returned. Therefore, @InstallationSupport has a "NO Refund" policy for all digital download products. Please note that we are not a dealer but rather a private entity.

  • As this is a private sale, it is important to emphasize that we do not provide guarantees, invoices, returns, or similar services. For non-tangible digital software, such as download packages, a refund policy is not feasible for obvious reasons. It is essential to acknowledge that by continuing, you automatically accept my conditions. If you disagree, kindly leave the website immediately!

  • If there is any uncertainty, please review the Terms of Sale, which are binding on you, for clarification. Regardless of your payment method—be it Credit Card, PayPal, or any other form available on the site—these conditions apply.



  • "I agree with Terms & Conditions In regard to digital products: I explicitly agree that the execution of the contract is started before the end of the cancellation period. I am aware that my right of cancellation ends with the beginning of the execution"


About bandwidth restriction:

Please read carefully step by step in full, Terms of Sale which you agreed BEFORE purchase

Where very clearly has been written on the top in the English language:

  • Important Note: A download link to the server (Mega) will be sent to you shortly after purchase via email. The Mega server offers a free account with a 20GB capacity with restriction or payable PRO account for 9.99 euros. Therefore, the customer is responsible for server selection.Read the full Terms of Sale carefully before purchase!

  • You can follow our friendly advice, regarding download files from the server, attached in the instruction manual (Please read it carefully step by step in full.)

  • If that doesn't work for you, please check the section called "Download Support", You have an opportunity to purchase such a service. In the instruction manual, you have everything that you need, including how to make an appointment for Online Installation Support which you paid for.


About License for ISTA+ Standalone

License For ISTA Please be aware!

  • The license is only valid for one PC! It cannot be transferred to another laptop, it will be rejected, in case of:

  • Change of motherboard

  • Make sure that your Windows operating system is already activated before purchasing.

  • Virtual Machines are not supported!

  • Licenses cannot be exchanged for ANY reason. such as lost or damaged hardware, replacing laptops or similar things.

  • The price is fixed and non-negotiable, we do not offer discounts for subsequent licences.

  • One PC - One License!


About additional payment for Online Installation Support

  • Payment for making an appointment is mandatory, regardless if you bought a program with the online installation support in advance. Unfortunately, there is no other way to pay for online installation support other than by credit card. Our supplier has no other option." 


Cancellation policy

  • Please carefully choose the right service, as according to the Terms of Sale We don’t have cancellation policy.

  • If you miss your appointment, or cancel ,you will be charged the full price of your appointment.

  • For Standalone subscribers, a free update will only be provided when it is possible and update files are available. Therefore, we cannot guarantee when or if there will be a new update. In this case, the update may be provided in various forms, such as through Programming Delta Files for ISTA Standalone.

  • For iLean subscribers, if you violate the terms of use of the license, your account will be suspended. To unblock the suspended account, a penalty of 10% of the value of the purchased package will be imposed. Please note that unblocking access after payment of the contractual penalty may take up to 72 hours.

  • in such a case, your payment will be refunded and reduced by the card operator fee and penalty fee. If the supplier agrees, you will have the possibility to purchase the program once again.

  • Please note: The procedure for restoring access to the server must also be agreed upon with the service provider, so please wait patiently for their response. You will soon receive an email with the decision and further instructions.
    Note: The penalty fee and card operator fee are non-refundable under any circumstances, whether the supplier decides to keep your subscription or not.



The same information has been attached to pages called INFO, FAQ, T&C  AND detailed product description. The buyer is therefore aware of potential additional costs after purchase. If in doubt, please read the Terms of Sale again, which is binding on you.

When transactions need only a login and password, you don’t expose bank details or card numbers. It’s an added layer of protection for your financial information.

We monitor transactions 24/7. So rest easy — even when you let your guard down, we won’t.


Our encryption keeps your online transactions heavily guarded from start to finish.




When you purchase something from DIAGNOSESOFTWARE, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse DIAGNOSESOFTWARE, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.


(if applicable). With your permission, we may send you emails about our store, new products and other updates.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.​


If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at 


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.


To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for two weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or just want more information contact our Privacy Compliance Officer 

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